Frequently asked questions
How do I open an account?
Register with your email address, confirm it, then complete identity verification by uploading a government-issued ID and a selfie. Your account opens as soon as our compliance team approves your documents.
How long does identity verification take?
Our compliance team reviews submissions during business hours. You will see the status on your dashboard, and if we need anything else we will tell you why.
How do I add money to my account?
Request a deposit in your portal and we will send you payment instructions. When the funds arrive, our team verifies them and credits your balance once the deposit is approved.
Why is my transfer pending?
Every outgoing transfer is reviewed by our operations team before it is sent. While it is pending, the amount is held from your available balance, and you can cancel the transfer from the Transfers page.
Will I ever be asked to pay a fee to release my funds?
No. We never ask you to pay a "release", "unlock", "tax" or "clearance" fee before you can withdraw your money. If anyone asks you to, do not pay. Contact us through the official support channel.
How do I keep my account secure?
Use a unique password and turn on two-factor authentication in Security settings. We will never ask for your password or authentication codes by phone, email or chat.
How do I contact support?
Signed-in customers can open a support ticket from the portal. You can also reach us through the contact form or the email address in the footer.
Still have questions? Contact us.